Consumer App Guide

Summary: A NEFE consumer experience may help customers discover relevant participating businesses, understand offers, and follow a connected commercial journey.

#Availability

Pilot: Available screens and interactions depend on the configured channel. The “app” may be a prototype, pilot experience, or integrated journey rather than a generally released standalone application.

#Typical journey

• Review participating businesses or experiences.
• Open an offer and read its terms.
• Confirm eligibility where required.
• Follow the stated redemption or referral process.
• Review available status or history.
• Contact the responsible merchant or operator for support.

#Customer control

Customers should be able to understand why an experience is shown, manage applicable preferences, and access privacy information. The platform should avoid implying that relevance is certainty or that an offer is universally available.

#Issues and exceptions

If an offer cannot be used, confirm:

• The participating merchant and location.
• The validity period.
• Customer eligibility.
• Published restrictions.

Do not expose internal risk or verification information to other customers.

#Related pages

See consumer onboarding, campaign builder, and privacy and data protection.